176 Newbury Street, Second Floor
Boston, MA 02116
Hours: By appointment only
Monday & Tuesday: 3pm to 9pm
Wednesday to Friday: 10am to 9pm
Saturday: 10am to 5pm
We request 12 hours’ notice to cancel or reschedule your appointment, free of penalty. You may do so online, by email or by leaving us a voice message. If you fail to cancel or reschedule during this 12-hour window, you will be charged the full value of the appointment scheduled. If you are a monthly member, the penalty will be reduced to $15.
“We reserve 20 minutes for each appointment, but recommend planning for extra time if it’s your first time with us or if you are driving. Out of respect for our client’s time and in order to maintain the integrity of our application process, please know that if you arrive more than 8 minutes late we cannot guarantee that you will be seen. However, we understand that being late happens and will always do our best to accommodate you, whether that’s fitting you in for a shorter service, having you first in line for the next opening, or rescheduling you for an alternative time.”
All purchases, services and products are non-refundable. If you weren’t pleased with your service, please reach out to us. Although we do not refund services, it's important to us that you are 100% satisfied. We encourage you to share your feedback and will do everything we can to get you to a better place.
Our snow policy strongly encourages clients who are hesitant about arriving on time due to weather conditions to cancel their appointment before the 12-hour window to avoid penalty. If you have scheduled an appointment, our team has committed to service this appointment, regardless of the weather forecast, so our cancellation policy must stand.